Refund policy

Do you accept returns and exchanges?

Yes - we want your order to meet all of your expectations. If we sent you the wrong item, or your item arrived damaged, we will gladly accept returns or exchanges at no additional cost. You can send your item back or request an exchange within 30 days of receiving it. To be eligible, your item must be in the same condition you received it and in its original packaging. A receipt or proof of purchase is required. Please do not send your purchase back to the manufacturer - contact us instead at zentornowatches@gmail.com.

How do refunds work?

Once your return is received and inspected, we will email you to confirm we've received the item, along with the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within a certain number of days.

What if my refund is late or missing?

First, check your bank account again. Then contact your credit card company - it can take some time before a refund is officially posted. Next, contact your bank, as there is often processing time before a refund appears. If you've done all of this and still haven't received your refund, please contact us at zentornowatches@gmail.com.

Do you offer exchanges?

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, email us at zentornowatches@gmail.com.

What about gifts?

If your item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return, and a gift certificate will be mailed to you once we receive the item. If the item wasn't marked as a gift, or the gift giver had it shipped to themselves, we will refund the gift giver, and they will be notified of your return.

Who pays for return shipping?

You are responsible for your own shipping costs when returning an item, and shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from it. Delivery time for exchanged products may vary depending on your location.

For any questions or suggestions, feel free to contact us.